INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Q: Are all products on the website manufactured by your own factory?

A: All styles displayed on the website are independently designed and produced in our own factory with no middlemen reselling. We support blank stock goods and private label customization.

Q: Why does the website not have shopping cart and checkout functions?

A: This website is only an official platform for product display, and online payment or direct online orders are not available. We mainly serve wholesalers, physical stores and cross-border merchants. Each order requires communication on details such as size, material, MOQ and logo customization. Therefore, the site is only for display purposes, and all orders are negotiated offline one-on-one.

Q: Are all styles shown on the website in stock?

A: Most regular styles are available in stock. Some special embossed and limited styles need scheduled production. You may contact customer service to check specific stock status.

Q: What is the minimum order quantity? Can I mix multiple styles in one order?

A: MOQ varies for different styles. Mixed wholesale is available for in-stock items, while customized orders require meeting the MOQ per single style. Please consult our sales representative for detailed terms.

Q: What is the minimum order quantity? Can I mix multiple styles in one order?

A: Yes. All embossing crafts displayed on the website can be adjusted as requested. Cowhide leather , PU and special textured fabrics are all available for customization.

Q: Can we print our own brand logo on the products?

A: Yes. We provide custom services including logo labeling, embossing and engraved hardware. All details can be modified according to your requirements. Please consult our sales staff for relevant MOQ.

Q: What if I cannot find the style I want?

A: We support OEM & ODM development. You can provide sketches or renderings for sample making, and sample lead time and fees can be discussed separately. Alternatively, contact customer service with your requirements (style, material, budget), and we can recommend existing styles or develop new items exclusively for you.

Q: How long is the production lead time for customized products?

A: In-stock items can be shipped on the same day. The lead time for customized orders ranges from 15 to 30 days depending on order quantity and process complexity. We will confirm the exact delivery time before order placement.

Q: How can I contact your sales team for purchasing cooperation?

A: Contact information including WhatsApp, phone number and email is placed on the homepage and footer of the website. Feel free to reach out to us with your style list for quotation inquiries.

Q: Can I forward the product photos from your website to my customers?

A: Our original real-shot photos can be used for your own promotion. It is prohibited to alter the watermarks or steal our pictures for resale. You may contact customer service to get full HD original image packages if needed.

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